khal88 Privacy Policy

khal88 collects the following types of information to run its services smoothly, ensure security, and improve the user experience:

1.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for KYC verification)

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal history
• Transaction time and amount

1.3 Usage Information

• IP address and device type
• Browser information and operating system
• Gameplay history and betting activity
• Platform access time and duration
• Cookie and session data

khal88 collects and uses your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To comply with anti-money laundering regulations and prevent fraud.
• Financial Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your issues and answer your questions.
• Security: To detect and prevent fraudulent activity.
• Age Verification: To ensure services are provided only to users aged 21 and above.
• Service Improvement: To improve platform performance and the user experience.
• Relevant Communications: To share important updates, promotions, and bonus information (with your consent only).

We do not use your information for any purpose beyond those stated above.

khal88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run the platform's core functions.
• Functional Cookies: Remember your preferences and settings, such as language and theme.
• Analytics Cookies: Analyse user behaviour to help improve the quality of the service.

3.2 Cookie Controls

You can disable cookies at any time from your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important platform features from working.

khal88 never sells your personal information or discloses it to third parties for advertising purposes. Information may be shared in the following limited circumstances:

4.1 Payment Processors

Information necessary to process transactions through payment services such as bKash, Nagad, Rocket, and Upay is shared with those providers. These third parties are governed by their own privacy policies.

4.2 Legal Obligations

It is our legal duty to disclose information when required by a court order, a directive from a government regulatory body, or a lawful request from law enforcement authorities.

4.3 Fraud Prevention

Information necessary to detect fraud, money laundering, or other illegal activity may be shared with relevant security services.

khal88 uses industry-standard security technologies and practices to keep your personal and financial information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which safeguards your information from third-party access.
• Secure Servers: All our data is stored on secure, encrypted servers and undergoes regular security audits.
• Access Controls: Only authorised staff have access to your information, and they operate under strict confidentiality agreements.
• Two-Step Verification: Two-factor authentication is available to protect your account.
• Regular Security Testing: Regular checks are conducted to identify and resolve security vulnerabilities in the platform.
• Firewall Protection: Advanced firewall systems are active to prevent unauthorised access.

Please note, however, that no internet security can ever be guaranteed to be 100%. We therefore ask you to keep your account password strong and not share it with anyone.

khal88 retains your personal information only for as long as necessary. Generally:

• All information is retained while your account is active.
• Even after an account is closed, information required to meet legal obligations is retained for a set period.
• Records of financial transactions are kept for a set period as required by applicable law.
• Once the required period has ended, personal information is securely deleted or anonymised.

As a khal88 user, you have the following rights:

7.1 Right to Access

You may request a copy of your personal information held by us at any time.

7.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you may request that we correct it.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes and request that you no longer receive such communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or by emailing [email protected]. We will process your request as quickly as possible.

khal88 is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor (anyone under 21 years of age).

Age is verified during the registration process. If we learn that a person has opened an account despite being below the required age, the relevant account will be closed immediately and the collected information will be deleted.

khal88 reserves the right to update or amend this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, registered users will be notified by email.
• Continuing to use the platform after changes are made will be treated as consent to the new policy.

We advise you to review this policy regularly so that you stay informed of the latest changes.

If you have any questions, concerns, or complaints about this privacy policy, you can contact us through the following:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

We take any privacy-related complaints seriously and do our best to resolve them as quickly as possible. Our privacy team reviews each complaint and takes appropriate action.